Transparent terms, POPIA, PAIA, ECTA, and CPA compliance.
Welcome to Vipe, the safety-first ride-hailing community. By using this app, you agree to the following professional standards and operational guidelines:
1.1. Zero Tolerance: Vipe is built on mutual respect and community trust.
1.2. Strict Prohibitions: Any form of harassment, discrimination, or unsafe behavior will result in an immediate and permanent ban from the platform.
1.3. Vehicle & Profile Verification: For safety and security purposes, riders are encouraged to ensure vehicle details and driver profile match the description before entering the vehicle. Riders should immediately report any suspicious behavior or mismatched details to Vipe Support if safety is compromised.
2.1. Technology Intermediary: Vipe connects independent Riders and Drivers as a technology intermediary.
2.2. User Responsibility: We are not responsible for individual user behavior or illegal activities. Users utilize the service at their own risk and indemnify Vipe against legal claims.
3.1. Name Lock: To maintain maximum security, your full name is locked upon registration and cannot be changed without official support verification.
3.2. Account Deletion: Users reserve the right to delete their account at any time in Settings. Initiating deletion triggers a 7-day deactivation grace period; logging in during this period reactivates the account.
3.3. Truthful Documentation: You agree to provide only accurate, verified, and authentic credentials.
4.1. Rider Readiness: Riders must be ready at the pickup location when requesting a trip or upon driver arrival.
4.2. No Waiting Surcharges: Vipe is a fast platform and does not charge per-minute waiting fees.
4.3. Driver Cancellation Right: Drivers are not obligated to wait for unready riders and may cancel if the rider is absent.
4.4. Driver Responsibilities: Drivers are expected to fulfill accepted trips. Frequent cancellations or dropping rides leads to account audits and suspension.
5.1. GPS Manipulation: Any attempt to spoof GPS locations or manipulate data results in a permanent hardware ban.
5.2. Right of Admission: Vipe and its drivers reserve the right to refuse service if safety is compromised.
6.1. Registration Lock: Accounts are subject to a verification lock immediately upon signup.
6.2. Rider & Driver Gates: Riders must verify email/phone; drivers must complete vehicle verification and admin approval before going online.
6.3. Driver Application Appeals: Driver onboarding applications are subject to strict administrator review. If an application is declined, drivers are permitted a maximum of three (3) appeal and re-submission attempts to correct application errors or document quality issues. Upon a third consecutive decline, the application is permanently closed with no further appeal rights.
7.1. Statutory Compliance: In compliance with the Electronic Communications and Transactions Act (ECTA) and Consumer Protection Act (CPA) of South Africa.
7.2. Company Info: Vipe Technologies (PTY) LTD; Support: Info@viperide.co.za; Website: https://viperide.co.za.
7.3. Zero-Commission Structure: Vipe operates on a zero-commission model. Drivers keep 100% of all completed ride fares paid by riders, subject only to the flat Daily Pass fee with zero hidden commission deductions.
Your privacy and financial security are our top priorities. Vipe is fully committed to protecting your personal information and complying with South African data protection legislation.
1.1. Statutory Compliance: Vipe strictly complies with the Protection of Personal Information Act (POPIA) of South Africa.
1.2. Purpose of Collection: Your location and personal data are collected exclusively to connect riders with nearby users, calculate fares, and ensure trip safety.
1.3. Voluntary Account Deletion & Grace Period: You reserve the right to delete your Vipe account at any time directly within the app by navigating to Settings > Delete Account. Upon initiating deletion, your account enters a 7-day temporary deactivation period prior to permanent data erasure. Logging back into your account at any point before the 7 days expire will automatically cancel the deletion request and reactivate your profile.
1.4. No Data Selling: We never sell, rent, or trade your personal information to third parties.
2.1. Real-Time Monitoring: All active trips are tracked via GPS for passenger and driver protection.
2.2. Emergency Contacts: By requesting or accepting a ride, you consent to live trip sharing with your designated Safety Contacts when requested or in emergency SOS situations.
3.1. Wallet Balances: Balance top-ups via 1Voucher are final and non-refundable once successfully redeemed.
3.2. Daily Pass Requirements: Drivers must maintain an active Daily Pass to receive ride requests.
3.3. Third-Party Vouchers: Vipe is not liable for errors or omissions made by third-party voucher retailers.
4.1. Vetting Standards: Drivers must maintain valid licenses and vehicle registrations vetted by Vipe administrators.
4.2. Safety Assurance: Vehicles failing safety standards or mismatching profile data are permanently removed from the platform.
5.1. Technology Intermediary: Vipe connects users directly; all trip fares are paid in Cash directly between Rider and Driver.
5.2. Digital Finality: All digital platform transactions (1Voucher and Daily Pass purchases) are final and non-refundable.
5.3. 100% Driver Fare Retention: Vipe operates on a zero-commission model for completed rides. Drivers retain 100% of all trip fares collected directly from riders, subject only to the standard flat Daily Pass access fee. Vipe does not deduct any percentage-based commission cuts or platform fees from completed driver fares.
6.1. ID Masking: Drivers are strictly instructed to obscure (hide) the middle five digits of their 13-digit South African ID number during registration uploads. Vipe requires only birth details and final digits for vetting.
6.2. Immediate Deletion: Supplementary vehicle documentation (such as car photos) is automatically replaced and permanently purged from Vipe servers immediately upon updates to ensure zero unnecessary personal data is stored.
7.1. Live Server Purge: For your ongoing security and digital footprint minimization, detailed trip GPS history and sensitive transaction logs are automatically and permanently deleted from our live servers after 14 days.
8.1. Statutory Requests: In accordance with the Promotion of Access to Information Act (PAIA), Vipe Technologies (PTY) LTD provides data subjects with the right to request access to company records held in connection with our services.
8.2. Contact Channel: Information requests can be submitted formally via email at Info@viperide.co.za.